Empathy refers to the ability to understand and share the feelings, experiences, and perspectives of others. In the context of public service, empathy is crucial because it enables public servants to better understand the needs, concerns, and aspirations of the people they serve. Here are a few reasons why public servants should strive to be empathetic: 1. Better understanding of citizen needs: Empathy helps public servants gain a deeper understanding of the challenges, struggles, and aspirations of the citizens they serve. By putting themselves in the shoes of others, they can better identify the needs and concerns of different communities and individuals, leading to more effective and responsive public policies and services. 2. Building trust and rapport: When public servants demonstrate empathy, it helps in building trust and rapport with the public. Empathy conveys that public servants genuinely care about the well-being of citizens and are committed to addressing their ...
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