Define the following : 1) Emotional Intelligence 2) Emotional Competency 3) Emotional Sensitivity 4)Emotional maturity ? With personal Examples ?

Define the following :

1) Emotional Intelligence 

2) Emotional Competency 

3) Emotional Sensitivity 

4)Emotional maturity ?

Emotional Intelligence?

Emotional intelligence is the ability to sense, assess, understand and control the emotions of oneself, others or groups. EI is taken as distinct group of mental abilities .This is one of the basic tool which facilitates high levels of collaboration and productivity. It justify that that human is a social animal. At workplace it helps leveraging awareness of emotions for maximum performance. EI helps in

1) Ability to solve social problems. 2) Helps in surviving in social environment

Daniel Goleman came up with a model in 1998 with five dimensions

• SELF AWARENESS: It is the ability to judge and recognize a feeling. It is accuracy of self assessment and confidence.

• SELF MANAGEMENT: It is the ability to keep impulsive emotions in self-control. It helps to keep disruptive emotions in check and maintain standards of integrity and honesty, be adaptable, take responsibility of one’s performance and be innovative. 

• MOTIVATION: It is the tendency of emotions which helps in guiding in attainment of goals .It includes the optimism, commitment, drive and initiative.

• EMPATHY: It is the ability to understand and to be aware of needs of others.

• SOCIAL SKILLS: It is the ability to sustain, thrive and persuade in social group. It is more about collective cooperation, leadership etc.

Examples :

-----------------------------------------------------------------------------------------------------------------------

Emotional Competency ?

 Emotional competence describes the ability a person has to express his or her own emotions with complete freedom, and it is derived from emotional intelligence, which is the ability to identify emotions. Competence is the level of skill with which someone interacts constructively with other people.

Examples :

-------------------------------------------------------------------------------------------------------------------------

Emotional maturity ?

Someone  who can manage their emotions no matter their circumstances

Emotional maturity is reflected in the behavioural pattern exhibited by the managers while dealing with the inner self and the immediate environment. Some of the important aspects of emotional maturity are: 

• Self‐awareness
• Delaying gratification
• Adaptability and flexibility

Examples :

------------------------------------------------------------------------------------------------------------------

Emotional Sensitivity : 

In the psychological sense, sensitivity means the characteristic of being peculiarly sensitive and judge the threshold for various types of stimulations, evoking sensations, feelings and emotions.  for example The managers may seek to evolve the following in their personality while preforming duties 

• Understanding threshold of emotional arousal: he managers should be in a position to respond to stimuli of low intensity.
• Empathy :Empathy is the ability to sense how other people feel.
• Improving inter‐personal relations :Developing quality inter‐relationships has a positive effect on all the parties. Positive inter‐ personal relations are a sure sign of success.
• Communicability of emotions :The influence of emotions is contagious and travels from one person to another instantaneously. 

Examples :