Exaplin the Role of Empathy and Efficacy in Public Service ?With Examples ?

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Explain the Role of Empathy and Efficacy in Public Service ?With Examples ?


 Empathy 

Empathy is the understanding of others by being aware of their needs, perspectives, feelings, concerns. It is being sensitive to what, how and why people feel and think the way they do. Being empathetic is to be able to read the emotions of other people. Empathetic people care about others and show interest in and concern for them.


Efficiency: An administrator would ensure the highest standards of quality in administrative decisions and actions and would not compromise with standards because of convenience or complacency. In a competitive international environment, an administrative system should faithfully adhere to principle of efficiency and quality management .

Example:

Public Service Efficacy (PSE), which is applied to four sectors: hospitals, elementary schools, day care, and higher education. Tests of validity and reliability indicate good properties and consistent patterns across three of four sectors. The measure differentiates between users of the same services, and it increases with level of education. This indicates that PSE can enable us to identify individual users with low capacity and sectors with low average user capacity and thus improve our ability to address equity concerns and harvest potential benefits from user involvement in public service provision


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