EducatorIAS

Explain the Role of Empathy and Efficacy in Public Service ?With Examples ?   Empathy  Empathy is the understanding of others by being aware of their needs, perspectives, feelings, concerns. It is being sensitive to what, how and why people feel and think the way they do. Being empathetic is to be able to read the emotions of other people. Empathetic people care about others and show interest in and concern for them. Efficiency : An administrator would ensure the highest standards of quality in administrative decisions and actions and would not compromise with standards because of convenience or complacency. In a competitive international environment, an administrative system should faithfully adhere to principle of efficiency and quality management . Example: Public Service Efficacy (PSE), which is applied to four sectors: hospitals, elementary schools, day care, and higher education. Tests of validity and reliability indicate good properties and consistent patterns across th...

   Definition:  “Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves & for managing emotions well in us and in our relationships.” —Daniel Goleman. According to Mayer, Caruso and Salovey (2000), emotional intelligence refers to the abilities used to process information about one’s own emotions and the emotions of others. Branches Of Emotional Intelligence : 1. Emotional Perception: the ability to register, attend to emotional messages in facial expressions, tone of voice and also in other stimuli like artwork.  2. Emotional Integration: the ability to access and generate feelings which help in the facilitation of thought.  3. Emotional Understanding: the ability to understand the implications of emotions i.e. how emotions change and how they can affect relationships.  4. Emotional Management: the ability to regulate emotions and exercise control on the expression of emotions. Accordi...

 Empathy: Empathy is the understanding of others by being aware of their needs, perspectives, feelings, concerns. It is being sensitive to what, how and why people feel and think the way they do. Being empathetic is to be able to read the emotions of other people. Empathetic people care about others and show interest in and concern for them. Beautiful example Shiv Khera which he explained with the help of small story of a little boy. In this the little one went to purchase a puppy from the shop, there he saw a small puppy with the broken leg and decided to purchase that one, and thus asked the shopkeeper the cost. The shopkeeper replied that there are other puppys too, why you want to purchase this one, as it is not well? He further said that still if you want to purchase this one I can give you a good discount. But, the boy was ready to pay the full price and didn’t want to purchase that puppy at discounted price. The shopkeeper was surprised and asked the boy the reason behind th...

  Discuss the issues faced by Public Servants’ Response When Facing Pandemic:?what do you understand the the terms ? a )The Role of Public Service Motivation, b)Accountability Pressure, and  c)Emergency Response Capacity? Public servants are regarded as guardians of the public interest, and their pandemic response played a vital role in controlling the spread of the epidemic. The effectiveness of epidemic prevention and control of COVID-19 crucially depends on the effort and capacity of the millions of public sector workers from the front line to central administration. Public servants adopt many measures to prevent and control the pandemic, including assisting health administrative departments and other relevant departments in collecting information, distributing and segregating personnel, and providing infectious disease prevention and control information to citizens.    Issues :  many public servants are carrying an increased emotional burden linked to their ...

What is tolerance? Tolerance implies respect for others and their opinions and beliefs, which may differ from one’s own. It is appreciation of varying backgrounds of others without any hostilities or prejudices. Tolerance is the foundation for fundamental freedoms and universal human rights enjoyed by people. It is also a tool for fostering peace and recognising that harmony can exist despite dissimilarities amongst people. How can tolerance be fostered? Education  - Ignorance about cultural, religious and ethnic diversity present around us can lead to insecurity. With education, there can be a better understanding of different traditions and beliefs and greater acceptance of them.  Legal framework  - Strong and robust laws which punish acts of intolerance such as hate crimes and racial discrimination and which ensure equal access to law enforcement authorities and judiciary by all communities can ensure speedy justice for the victims. Dismissing stereotypes  - Stere...

  ‘empathy’, efficiency’, ‘impartiality’ and ‘incorruptibility’

    when ever you find the word compassion just write the words of Gandhi   I  will give you a talisman. Whenever you are in doubt, or when the self becomes too much with you, apply the following test. Recall the face of the poorest and the weakest man (woman) you may have seen, and ask yourself, if the step you are contemplating is going to be of any use to him (her). Will he (she) gain anything by it? Will it restore him (her) to a control over his (her) own life and destiny? In other words, will it lead to swaraj (freedom) for the hungry and spiritually starving millions? Then you will find your doubts and yourself melt away."- Mahatma Gandhi. What is compassion? Compassion involves feeling another person's pain and wanting to take steps to help relieve their suffering. The word compassion itself derives from Latin and means "to suffer together." Compassion : an administrator, without violating the prescribed laws and rules, would demonstrate compassion for t...

  DANGER IN TODAY'S SOCIETY: ETHICAL CRISIS OR ECONOMICAL CRISIS? In simple terms, Ethics is the study of what is right or wrong in human conduct. This is a branch of Philosophy which studies moral principles. On the other side, economics is a social science that studies the production, distribution, and consumption of goods and services. Ethics and economics both revolve around humans. Both starts from household and become danger due to their crisis in a society by making or breaking that society. DANGER OF ETHICAL CRISIS:  Ethical crisis occur at an individual level to international level. It is a situation, where conflict arises when a given decision, scenario or activity creates a conflict with a society's ethical principles. At individual level, not caring others and want to survive with selfishness at cost of other without feeling how others are feeling i.e., lacking empathy. Best example we can bring from second wave of Corona. One irresponsible person creating a messag...

 a) Every blade of grass is a study; and to produce two, where there was but one, is both a profit and a pleasure. : Abraham lincoln b) Be kind, for everyone you meet is fighting a hard battle.” ―  Socrates c) Education is the kindling of a flame, not the filling of a vessel.” ―  Socrates d) There is only one good, knowledge, and one evil, ignorance.” ―  Socrates e) We cannot live better than in seeking to become better.” ―  Socrates f) Be the change that you wish to see in the world.”   Mahatma Gandhi. g) An eye for an eye will only make the whole world blind.” ―  Mahatma Gandhi h) Happiness is when what you think, what you say, and what you do are in harmony.” ―  Mahatma Gandhi i) The weak can never forgive. Forgiveness is the attribute of the strong. ” ―  Mahatma Gandhi j) Freedom is not worth having if it does not include the freedom to make mistakes.   Mahatma Gandhi k) “The best way to find yourself is to lose yourself in the servi...

 Ethical behaviour is important everywhere. It may lead to career enhancement and improving the environment in which one work. With development of ethics whether one is doing any service or is running any business, working in service sector or working in business sector, he can improve his productivity and effectiveness. At work place ethics can be developed by developing some habits or etiquettes. Need of Ethics at Workplace a) Ethics cultivate strong teamwork and productivity.  b) Ethics promote co-ordination and harmony among employees.  c) Ethics promote organizational growth.  d) Ethics helps in avoiding criminal practices Factors That Affect Ethics at Workplace: Personal Goals : Personal goals are the first factor that affects ethics at workplace. Goals are desired results or outcome that a person or an organization plans or commit to achieve.  Values :Values are an individual's judgment or standard of behaviour. This factor affects ethical behaviour....

Define the following : 1) Emotional Intelligence  2) Emotional Competency  3) Emotional Sensitivity  4) Emotional maturity ? Emotional Intelligence? Emotional intelligence is the ability to sense, assess, understand and c ontrol the emotions of oneself, others or groups. EI is taken as distinct group of mental abilities .This is one of the basic tool which facilitates high levels of collaboration and productivity. It justify that that human is a social animal. At workplace it helps leveraging awareness of emotions for maximum performance. EI helps in 1) Ability to solve social problems. 2) Helps in surviving in social environment Daniel Goleman came up with a model in 1998 with five dimensions SELF AWARENESS: It is the ability to judge and recognize a feeling. It is accuracy of self assessment and confidence. SELF MANAGEMENT: It is the ability to keep impulsive emotions in self-control. It helps to keep disruptive emotions in check and maintain standards of integrity an...

 The leaders are always very effective not only due to their strategic planning, vision and influential ideas but also to a huge extent through their emotions. No matter what the strategies and plans they set their success depends on how they implement it. Great Leaders are the torch bearers in driving the emotions towards the right path for human quality development. The leaders and managers of the organizations need to possess the emotional competencies which are required to manage emotions of their own and others, as well as to drive the emotions in the accurate way. Our history is full of the examples of great leaders who ignite our enthusiasm and bring out the best in us.  Mother Teresa Leaders are required to possess the courage to make decisions and sometimes even get criticized for them. Mother Teresa was criticized by people many times for her exceptional decisions and distinctive works as she had chosen the path less traveled. But her response was to stand by her bel...

 1 They are Change Catalyst Emotionally Intelligent people are not afraid of change; in fact, they are the change catalysts and possess the ability to foresee change and to implement them effectively. They are the advocates for change and also find practical aspects to overcome the barriers of change. During the changes in societal or organizational works, they are not under stress due to their ability to be aware of their emotions and to control them effectively 2. They are self-aware: People with Emotional Intelligence are aware of their strengths and weaknesses. Through the practice of introspection they also know about their strengths and shortcomings which are still required to develop. They also welcome constructive criticism and feedback for improving themselves. 3.They are Adaptable: Adaptability and flexibility are important success factors in leadership today. Emotionally intelligent leaders move easily from one set of circumstances to the next and take them all in stride...

 Emotional Intelligence acts as the important pillar of values and skills which are necessary to shape a sustainable future. The concept of Emotional Intelligence has been popularized for the last one decade but its roots can be found in Indian Scriptures as in Gita the word ‘Sthitpragya’ is used to describe the term EI , which means a person having steady wisdom and high emotional stability, who is not disturbed in despair, not overjoyed amidst delight and who is free from all attachments, fear, and anger. The Gita teaches how to achieve harmony with divinity in the midst of disharmony by subduing all outward energies and remaining in equanimity with “pairs of opposites like pain and pleasure, aversion, and attraction, success and failure” In Bhagwad Gita we notice that Arjuna had the virtues of Emotionally Intelligent person. He was aware of his emotions, and self controlled. He was aware of his state of mind and sorry for being in a situation where he was in opposition of his o...

  Definition:  “Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves & for managing emotions well in us and in our relationships.” —Daniel Goleman. President Clinton said  that  “sometimes we have no control over bad things or happenings. However, what we do have control over is how we react or respond to these bad things”. This is basically emotional intelligence. Components of Emotional Intelligence 1  .Self-Awareness:  Self-awareness is the ability to recognize a feeling as it happens, to accurately perform selfassessments and have self-confidence. It is the keystone of emotional intelligence. 2.Self Regulation:  Self-management or self-regulation is the ability to keep disruptive emotions and impulses in check, maintain standards of honesty and integrity, take responsibility for one’s performance, and to be comfortable with new ideas and approaches. 3 .Self-Motivation: Self-motiva...

 Emotional Intelligence: Concepts, and their utilities and application in administration and governance. Before defining Emotional Intelligence, it is necessary to understand what emotions actually are. Emotions are an inborn, unbidden, natural quality. Different authors have tried to define emotions in different ways Emotions affect performance or decision making in our day to day life whether personal or professional. Emotions are as important to our daily activities as our body to life. Until & unless our inner self is not working well, we will not be able to cope with things that we are facing in our external environment. Hence, Emotional Intelligence is to effectively & rightly understand our own emotions as well as of others, managing emotions in us & in our relationships. It is also viewed as a tool for achieving success through developing quality in personal & in professional life. People with high emotional intelligence have an awareness of their feelings ...

 Anyone can be angry – that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – that is not easy.? What do you understand from the above statement ?